FAQs

A Customer Communication Management (CCM) system enables organizations to create, manage, and deliver business communications with their customers across multiple distribution channels and platforms — computer, tablet, smartphone, as well as physical and printed media.

• PB Digital is the most popular system in Israel for digital forms and documents.
• The system was originally known as PrintBOS. With the growth of digital channels and the addition of advanced capabilities, it was renamed PB Digital – PrintBOS Digital.
• Today, PB Digital represents the next generation of Customer Communication Management systems, supporting the design, production, and distribution of both digital and printed forms and documents.
• The system is used by about 300 leading organizations in Israel, Europe, and the U.S., including major enterprises such as Clalit Health Services, BMW, IKEA Europe, Puma, German retail giant Bela, Bank Hapoalim, energy companies, Bank of East Asia in the UK, and many others.
• PB Digital processes and manages millions of documents daily, proving its reliability and power.
• The system is continuously enhanced by Consist’s in-house development team. It includes an exclusive Designer tool, created by Consist, that allows customers maximum flexibility to easily add design elements to documents with simple drag & drop functionality.
• PB Digital is implemented by Consist, a high-tech company that has been operating in Israel for over 30 years. Consist has extensive experience in implementing, deploying, and supporting software systems for Israel’s largest organizations, serving over 700 clients with a wide range of software products.
• The PB Digital team at Consist includes dozens of implementation specialists, developers, and support engineers at 1st & 2nd level, delivering fast, professional, and personalized support for every need and challenge.
• Consist has accumulated vast experience in designing, developing, and integrating end-to-end digital transformation solutions for large organizations, including enterprise service management systems, customer and internal communication platforms, omnichannel communication solutions, and core system integrations. This multi-system expertise enables Consist to lead organizations through wide-scale digital transformation processes.

• Of course. PB Digital integrates with most CRM and ERP systems and is fully capable of communicating with them — populating form fields with existing user or customer data from the system, as well as updating the organization’s core systems.

• Smart digital forms adapt themselves to the customer’s preferences and display only the fields relevant to that customer.
• They can include advanced logic that allows the form to adjust questions uniquely for each user.
• For example, if the form includes details about personal status — such as children or spouse — the form will automatically hide fields related to children’s information (age, ID, etc.) if the user indicates they have no children.
• In the same way, a smart form can adjust the language to the customer’s preferred language, offer personalized suggestions, and more.

• Yes. Consist is an authorized and certified distributor and implementer of WhatsApp Business through the American company VONAGE — one of the world’s leading companies in the field of cloud digital communications. 
• Consist and VONAGE have a cooperation agreement under which Consist is an authorized distributor and implementer of all VONAGE solutions, including WhatsApp Business.
• Through WhatsApp Business, Consist enables organizations to integrate the application as an interactive and efficient communication channel with customers. In terms of digital forms, the PB DIGITAL system allows customers to easily and conveniently fill out forms in a regular WhatsApp dialogue with “Gidi” — Consist’s unique forms bot.
• “Gidi” asks the customer the questions on WhatsApp and places the information entered by the customer in the appropriate place in the form.

Consist, as an international high-tech company operating in dozens of countries around the world, provides its customers with a wide range of solutions in the field of digital communication, including WhatsApp Business. For this reason, it chose to work with VONAGE — one of the world’s largest distributors of WhatsApp globally.

As a Consist customer, you enjoy the best of all worlds:

1. Since VONAGE is one of the world’s largest distributors of WhatsApp Business, Consist has access to global WhatsApp services through one of the biggest and most influential companies in the field.
2. Consist has decades of experience in marketing, implementation, and support of advanced software systems. Therefore, with Consist’s strength and VONAGE’s vast infrastructure, as a Consist customer you gain numerous possibilities that provide solutions for almost any operational and marketing need.

1. An accessible document allows people with visual impairments to listen to its content using a screen reader. This can be done in PDF or HTML format, but in both cases an “accessibility tree” must be created, meaning that screen reader software will read the document according to the order defined by its creator.
2. The advantage of the accessibility solution provided by the PB Digital system lies in the fact that the accessible documents it generates are created using repetitive technology. With this technological method, the system produces master templates for all of the organization’s documents, enabling a person with disabilities to generate an accessible version of any document they need with a single click.
3. The process consists of two stages: a preliminary stage, using the system’s Designer, in which master templates are created for all types of forms and documents in the organization. The templates include all objects in the document — titles, free text, tables, images, and more. In the second stage, the accessibility engine allows visually impaired customers to instantly create an accessible version of any document with just one click.