Customer Communication System – CCM

With PB Digital - filling our forms is no longer a hassle, it's an experience!

In the competitive reality we are in, the organization’s customers are constantly exposed to a plethora of tempting offers from competing businesses that may lead them to abandon the product/service that the organization provides. Therefore, one of the central goals of any organization is to nurture communication with its customers, thereby maintaining customer loyalty to the organization, its products, and its services over time.

Among all the various communication channels, the use of documents that the organization sends to its customers is one of the most effective means regarding maintaining customer loyalty to the organization and deepening the relationship with them.

Customer documents: an affective communication channel

Many organizations are unaware of the range of possibilities and the power that can be derived from using interactive documents as a lively, active, and two-way communication channel with the customer. The interactive document enables the organization to continue providing its customers with a whole layer of services that promote its business goals even after the document has left the organization and been sent to the customer.

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PB Digital - unique advantages

PB Digital is used by hundreds of leading organizations in Israel, Europe and the US, including Israel’s largest healthcare organization, leading banks and financial institutions, leading insurance companies and more.
PB Digital enables organizations to easily design, create, manage and distribute business information, in both digital and print, including customer forms, HR forms, purchasing and logistics documents, digital marketing materials and much more.
PB Digital smart, digital forms are completely responsive, enabling users to tailor any message according to the customers’ preferred platform—smartphone, tablet and PC.
PB Digital enables organizations to transform their entire operations to digital, end-to-end, and manage all inner and external communication with a single, unified platform.
PB Digital maximizes the customer’s experience thus strenghening brand loyalty and customer retention.
PB Digital opens up interactive, omnichannel communications between the organization and its customers, enabling them to communicate with the organization’s reps through a variety of channels, including WhatsApp, Facebook, Messenger, web chat and others.
Through these channels, the organization can distribute digital marketing products and business information effortleslly, efficiently and inexpensively.
PB Digital makes it very convenient for customers and organizational users to fill out digital forms, even on the small-size smartphone screen, thanks to advanced features such as Side-by-Side and co-browsing.