- PB Digital integrates a smart AI-powered bot that allows customers and internal users to fill out forms in WhatsApp and chat.
- The bot asks the customer questions in a natural dialogue, verifies the data entered, and automatically completes the form.
- Once all details are filled in, PB Digital generates a digital document and distributes it for signatures if required.
- The bot enables customers and organizational users to easily complete even complex, multi-field forms.
I’m Gidi. I’d be happy to help you fill out the form!
Gidi, PB Digital’s special form bot, enables organizations to streamline many business processes across various operational areas such as marketing, sales, customer service, procurement and logistics, human resources, and more. Gidi allows each department within the organization to quickly create, without any development needed, an intelligent bot for different purposes, for example:
Filling out digital forms through a natural WhatsApp dialogue: Most people don’t enjoy filling out forms, especially complex ones with many fields. PB Digital and its special form bot, Gidi, make the entire form-filling process simple, easy, and friendly—like having a conversation with a friend on WhatsApp. Gidi simply asks the questions and automatically places the customer’s answers in the correct spots on the form. Once all details are completed, PB Digital digitally generates the full form with all the information and presents it to the customer, who can sign either on their smartphone screen or using a computer mouse.
Tracking customer order status: The system’s bot allows customers to easily and instantly check their order status without needing a service representative. The bot requests the order number from the customer, connects to the order system, and updates the customer based on the information retrieved.
Checking product inventory and making purchases automatically: Through a quick dialogue with the bot, customers can inquire about the availability of specific products. The bot can guide them from checking product details and features all the way to completing the purchase.
24/7 lead collection: Even after all call center representatives have left, the system’s bot continues to respond to customer inquiries through digital channels such as WhatsApp and collect their information. The interaction with this smart bot feels just like a conversation with a friend on WhatsApp, making potential customers comfortable leaving their contact details.
Integrating the bot across the organization’s digital channels: The bot can be integrated into various digital channels—WhatsApp, Facebook, chat, and others—allowing customers to access the information they need from anywhere, at any time, on any platform, instantly, without waiting for a service representative.
Collecting customer feedback: At the end of each conversation flow, a set of questions can be included to gather information from customers about their satisfaction with the service provided by the bot. This allows the organization to learn, draw operational conclusions, and continue optimizing the process according to customer expectations.
Internal communication and knowledge sharing: The bot’s capabilities can be used not only for external communication with customers but also for internal communication, knowledge sharing, and creating service tickets via integration with systems like SysAid Service Desk and others. The possibilities are virtually unlimited, and since conversation flows can be easily created without coding, each department can develop its own bots and customize them to meet different needs.