Learn the technology organizations need to make documents instantly accessible
At the end of 2021, the exemption that allowed organizations up to two weeks to provide accessible documents to visually impaired customers will expire, and soon they will be required to provide customer documents immediately upon request. How can this be done without incurring astronomical expenses? In Israel, there are nearly one and a half […]
Customer Story: Implementing the PB Digital system in the CLUB 365 customer club of the consumer company Mashbhir
PB Digital at the KMDM conference
Shimon Amit, Business Development Manager at Consist, presents Consist’s suite of solutions for digital transformation in organizations, showcased at the KMDM Conference – Digital, Knowledge, and Innovation, at ‘Lago’ in Rishon Lezion: 1. Smart digital forms 2. Digital signature system for managing signing workflows 3. Multi-channel communication system for service and sales centers 4. And […]
Every good relationship requires excellent communication.
Customer Relationship Management – CRM systems have existed in the business world for decades (since the 1970s, in fact), and most organizations have already adopted a system from one leading vendor or another to manage their sales operations and customer relationships. But as we all know, just as in interpersonal relationships, in the absence of […]
Forms, gentlemen, smart digital forms!
On Forms as Essential Operational Components, and the Heart that Pumps Them to All Parts of the Organization In our series of articles on organizational digital transformation, we reviewed, in the first article, the difference between CRM and CCM systems, and explained that just like in interpersonal relationships, also in the relationship between the organization […]
Put yourself in the customer’s shoes – are you creating a hassle for them, or an experience?
Collecting information from your customers is part of every customer journey – during a purchase, when ordering a service, closing a contract, and more. In fact, in almost every business process there is some form that the organizational user or the customer is required to fill out. Although many organizations today use one digital solution […]
Throw away the paper: the transition to digital documents just got easier!
“Formology” is among the most disliked things both by customers of organizations and by the employees themselves: it is bad for the environment and wastes time and money. In recent years, technologies have developed that make it easier to fully transition to digital forms and make the customer experience better and simpler. The digital revolution […]
The customer experience is important. The employee experience in the organization is just as important!
The process of onboarding new employees is a great opportunity for organizations to create a positive and impressive user experience for the employee. And as the well-known saying goes, you never get a second chance to make a first impression. Since the experience of onboarding a new employee to an organization is usually accompanied by […]
Making PDF documents, documents and digital forms accessible in accordance with the Document Accessibility Law and the principle of inclusion in accessibility – this is how to do it effectively
Software for Making Documents and PDF Files Accessible, in One Click! In Israel, almost one and a half million people live with disabilities, making up about 18 percent of the total population, and in recent years many actions have been taken to make daily life accessible to all. In 2013, Regulation 35 of the Accessibility […]
The Corona vaccination campaign at Clalit continues, combined with PB Digital and a system for summoning those vaccinated via messaging developed by Consist
A solution developed by Consist enables ‘Clalit Health Services’ to invite vaccine recipients via SMS messages and the PB Digital digital forms system. So far, millions of SMS invitations have been sent and more than 2 million vaccine doses have been administered to Clalit members. Consist, together with Clalit, developed in a short time a […]